Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, with its original packaging. You’ll also need the receipt or proof of purchase. A return refund will only be made for the cost of the products. A refund of courier fees is exempt. 

To start a return, you can contact us at hello@scentwithlove.co.nz. The customer is responsible for organising and covering the cost of the return. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@scentwithlove.co.nz.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds/Resending of products costs is determined case by case. The customer is responsible for covering any additional courier fees. 

Exceptions / non-returnable items
We do not accept returns for 'change of mind', all sales are final and returns will only be accepted for faulty or incorrect products. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not offer exchanges on any of our products. If you have any issues - do feel free to contact us. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.